Thank you for your purchase of a Trek bicycle. Our records indicate that you may have purchased a bicycle equipped with disc brakes and a front quick-release lever that opens past 180° (fig. 1). If the quick release is improperly adjusted or left open on a bicycle which also has a front disc brake, the quick-release lever can become caught in the front disc brake assembly (fig. 2). If this happens, the front wheel could separate or come to a sudden stop and the rider could lose control of the bicycle.
Trek wants you to be safe. You should always correctly adjust the quick release on your bicycle before you ride. Trek Owner’s Manuals contain detailed instructions for proper quick release installation and removal. If you do not have a Trek Owner’s Manual, see your local Trek retailer
Additional information on proper quick release adjustment, including videos on quick release installation and removal, is available on Trek’s website at http://www.trekbikes.com/uk/en/support/manuals/ or at http://www.trekbikes.com/uk/en/ support/safety_and_recalls/. More videos demonstrating proper quick release adjustment are available on Trek’s YouTube channel: http://bit.ly/1CWPVE8. We encourage you to review these materials and to consult your local Trek retailer with any questions regarding proper use of your quick release.
This letter contains important information regarding what to do next if you have one of these bicycles. Your safety is very important to us. Therefore, if desired, Trek will replace the front quick-release mechanism on affected bicycles, free of charge. This includes replacement of the specially designed quick release with washers if it has already been installed on your bike.
Any Trek bicycle equipped with disc brakes and a front-quick release lever that can open beyond 180º and contact the disc brake assembly is affected. If you are unsure whether your bicycle has this combination, please take it to your local Trek retailer for a free inspection.
WHAT TREK WILL DO FOR OWNERS OF A RECALLED BICYCLE
If you own a bicycle that is affected by this recall and would like a replacement quick release, Trek will provide you – through your Trek retailer – with a free replacement quick release, including free installation. In addition, you will receive a £15 voucher valid towards any Bontrager product, redeemable through December 31, 2015 at your local authorised Trek retailer. If you have any questions, please contact your retailer, or call Trek on the safety and recall hotline: 01908 360160
THANK YOU FOR BUYING A TREK BICYCLE
We sincerely apologise for the inconvenience this has caused you. We value you as a customer and want you to safely enjoy cycling on your Trek bicycle.